COVID-19 Update

In light of COVID-19, all initial visits are being performed virtually via telehealth. At this initial consult, we will discuss whether or not our subsequent sessions will continue to take place virtually or whether they can safely take place in your home. This discussion will include a safety assessment and depends on individual preference, comfort, and therapist recommendation. We are also available to meet at outdoor areas (backyards, parks, school playgrounds, etc.), as weather permits.

For any in-person sessions, the following protocols are in place, which are based on protocols outlined by the CPTBC, PHO, BCCDC and WorkSafeBC.


  • A screening questionnaire will be sent to you the morning of your appointment via the Jane Booking System. The following questions will be asked, and if the answer to any of the following questions is "yes," then we will contact you to rebook your appointment or to switch to a virtual (telehealth) appointment. Late fees will be waived in light of illness.

    • ​Do you or anyone in your household have any symptoms of COVID-19? (Symptoms include: fever, chills, cough or worsening of chronic cough, shortness of breath, sore throat, runny nose, loss of sense of smell or taste, headache, fatigue, diarrhea, loss of appetite, nausea and vomiting, muscle aches.  While less common, symptoms can also include: stuffy nose, conjunctivitis (pink eye), dizziness, confusion, abdominal pain, skin rashes or discoloration of fingers or toes.)

    • Have you or anyone in your household had a positive COVID-19 test or been diagnosed with COVID-19 in the past 14 days?

    • Have you or anyone in your household been in contact with a person infected with COVID 19 during the last 14 days?

    • Have you or anyone in your household been told to self-isolate or quarantine at home by Public Health?

    • Have you or anyone in your household been outside of BC in the past 14 days?​​

  • In-person visits may resume if you have had a negative Covid-19 test and been symptom free for 48 hours. 

  • As we are entering your home and are unable to control a number of variables within your home, we ask that you do your best to minimize the risk to the therapist. This includes:

    • Ensuring any individual in your household other than the client maintain 2 m distance from the therapist.​

    • The client will be asked to wash their hands with hand sanitizer or soap and water prior to the therapist entering the home.

    • Ensure that all individuals within the vicinity of the therapist wear a face mask if indoors or within 2m (see link here on how to wear a surgical mask: ).

  • Therapists will also be screening themselves prior to the start of their shift and will contact you immediately should any change need to be made to your appointment (e.g. changing the location or rebooking).

  • Therapists will follow appropriate hand hygiene protocols and will carry 70% alcohol hand sanitizer with them. Therapists will be encouraged not to touch any high-touch surfaces within your home such as sinks, faucets, doorknobs, and light switches.Therapists will wear surgical masks for the duration of the in-person appointment (indoors or outdoors).

  • Frequent and thorough cleaning of equipment being brought into your home will be performed with hospital grade disinfectant.


Please feel free to contact us with any questions that you may have regarding your health and safety in regards to your home visit.